1. Free Trial Evaluation First
To ensure complete satisfaction, we strongly encourage every potential customer to request a Free Trial before ordering any paid plan. This allows you to verify channel compatibility, stream speed, and player integration on your own hardware without any upfront cost.
2. 7-Day Technical Satisfaction Window
If you experience persistent technical difficulties that our support team is unable to resolve within 7 days of ordering, you may request a refund for your remaining subscription term.
3. Eligibility Criteria
Refund requests are assessed under the following conditions:
- You have contacted our technical support team via WhatsApp or ticket to troubleshoot the issue.
- The issue is verified to be on our server network and not related to your local ISP throttling, unsupported third-party player configurations, or insufficient home internet bandwidth.
- Your request is submitted within 7 calendar days of your initial order date.
4. How to Request Assistance or Refund
To submit a request, message our WhatsApp support desk at +44 7476 616573 with your order details and registered email address. Our team will review your account and process eligible refunds within 3–5 working days.