IPTV DEALS UK
Entertainment UK

Refund & Cancellation Policy

Transparent customer policies • IPTV Deals UK

1. Free Trial Evaluation First

To ensure complete satisfaction, we strongly encourage every potential customer to request a Free Trial before ordering any paid plan. This allows you to verify channel compatibility, stream speed, and player integration on your own hardware without any upfront cost.

2. 7-Day Technical Satisfaction Window

If you experience persistent technical difficulties that our support team is unable to resolve within 7 days of your initial order, you may request a refund assessment for your subscription.

3. Troubleshooting & Eligibility Criteria

Before a refund can be approved, we require a reasonable opportunity to troubleshoot the issue. Many common streaming disruptions are due to local player app settings, device cache, or home broadband DNS filtering that our technical team can assist in resolving.

Conditions for refund consideration:

  • Your request is submitted within 7 calendar days of your initial purchase date.
  • You have contacted our technical support desk to allow our team to diagnose the stream connection.
  • You provide the basic technical information needed to investigate (see below).

4. Information Required to Investigate

When contacting support regarding an issue or refund request, please provide:

  • Your order reference number or registered WhatsApp phone number / email
  • The device model (e.g., Firestick 4K, Samsung Smart TV, Android Box) and player application used (e.g., IPTV Smarters, TiviMate)
  • A clear description of the specific error or channel disruption encountered

5. Circumstances Where Refunds Do Not Apply

  • Requests submitted after the 7-day evaluation window has lapsed.
  • Accounts suspended for violation of terms, including sharing credentials or unauthorized simultaneous connections.
  • Local broadband outages, insufficient home internet speed (under 15 Mbps), or incompatible third-party hardware where our free trial was not tested beforehand.

6. How to Request Support or Refund Assessment

To contact our team for troubleshooting assistance or to submit a refund review, reach out through our verified support desks:

Eligible refund requests are processed within 3–5 working days back to the original payment method.